Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
AccessHub project in IBM is one of the key initiatives, it brings “who has what” data into a single location.
AccessHub is a milestone in online access, security and control for IBMers. The AccessHub initiative, sponsored and directed by the office of the CIO, is being undertaken to help standardize the access management experience for all types of users across the global IBM enterprise.
In context of AccessHub strategy, the global support team will be in 3 strategic geographies (Mexico, Slovakia, India) to provide 24/7 support. We also manage sev 1 incidents using several tools and integrations, monitoring, maintaining status pages, FAQs, and other documentation useful for clients. In summary, we do our best to provide fast resolution and excellent support to our customers.

We collaborate globally and encourage innovation and automated solutions like Chatbot that automatically responds to user questions acting as level 1 support or ServiceNow ticketing tool solution to internally and externally simplify and unify the support process while obtaining relevant measurements for continuous improvement.

IBMReferred_India


Required Technical and Professional Expertise

IT background degree
Great communication and organizational skills
Hardworking, Work and Communication under pressure/ client focus,
User orientation to provide great support, Collaborative approach and ability to share with global team members lessons learned and blockers,
Good analytical skills, Ability to learn fast the application logic and system functionalities,
Ability to translate user requirements base on tool capabilities,
Ability to drive and deliver e2e task,
Fluent English spoken and written,
Flexibility, Time management, Detail oriented, Excel \\Advanced level.

Preferred Technical and Professional Expertise

Potential to grow into more technical role
Ticket management experience (Service Now)
Support experience
Access management experience
No coding skills required but nice to have SQL, DB2, JSON, Java. Agile methodology





Click Here to Apply


[ Article by: seed it solutions ]